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It would just say FAIL when unpacking the transfer file.
There was a message on their forum about running CCCleaner, which did nothing to fix the problem. I finally figured out that if I took the .ZIP transfer file (in this case around 900MB), unzip it with another utility (even XP's built-in one) and take some of the files out, it would transfer. I think there is something broken with the decompression library they use.
I move .OST/PST and temp files, and things off the desktop before I use it, to get the size smaller, and it works every time.
I wish they would fix this bug!